I am a Graduate in B.Sc. Chemistry (Petro Chemicals). I am very customer oriented, good at people management as well as customer support and services. Also I have an experience of Leadership and Quality management, Sales and Customer support. I have worked for India's one of the largest tele communication company Reliance Communications for in bound customer support, and out bound customer retention. I am very well with e-Commerce business having extensive knowledge for this process and working with the same since last 5 years and leading e-Commerce team for TransForm Solution Pvt Ltd.
- Offering over 7 years’ experience in Operations, customer Relationship Management in Telecom, e-Commerce and BPO sectors
- Well versed with Back -Office Operations in e-commerce and BPO industry
- Track record of working with large reputed companies in different geographies like The United States, Canada, EU countries and Australia)
- Extensive background in handling complex and challenging environments with proven ability to represent the company with customers
- Proficient in leading dedicated teams for running successful process operations with proven ability of achieving service delivery / organizational targets Developed proficiency in business process mapping, defining various specifications for process enhancement
